There are a number of things that can lead to WiFi communication issues. Some of the common problems that can be experienced could be any or all of the following.
- Slow performance
- Intermittent connectivity
- Stuttering audio or video playback
Some simple things to try to resolve the issue are as follows.
- Reboot your device (iPhone, tablet, Computer, etc.)
- Reboot the network hardware (modem, router, access points)
- Check with family members to try to figure out current data usage
Depending on your network equipment, there are more advanced options to trying to make you connection more stable. Consumer grade routers and switches, like the ones available at the electronics stores we all frequent, can be a great solution for many homes but not the best option in many situations. For instance if you are someone with a large system or home with many devices consuming large amounts of data (cameras, control systems, etc.) these consumer grade systems don’t always provide the best performance or reliability.
TIP: If you have smart home features, don’t factory reset or replace any network gear without first talking to us about your system as this may cause unforeseen complications. Often times your ISP will instruct you on how to factory reset their devices, but in some cases if that happens it will create new issues that cannot be resolved without a service call. Smart home devices connect using your network and sometimes rules need to be created in your networking gear to allow proper functionality, but if a device is factory reset it will delete these rules.
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