Your AVS system consists of many parts – from engineered plans, wiring, installation, to hardware, software, firmware, networking and connections to your ISP or internet services. While your system does include manufacturer’s hardware warranties and our 1-year warranty on all installation workmanship, we recommend a Service Plan to insure proper performance and health of the system.
Service Plan Includes…
- Proactive System Monitoring – we’ll know if something is not working and more often than not, we’ll fix it remotely before you even notice an issue
- VIP Priority Scheduling – fastest service and upgrade appointments
- Remote Service Hours – Monday through Friday, 8am – 7pm*
- On-site Service Hours – Monday through Friday, 830am – 4pm*
- 2-hour remote response time
- Unlimited repairs via remote access each month
- Monthly firmware updates for all network connected devices (excludes TVs)
- Complimentary Site Visits for diagnosis and any repair up to 1 hour. Regular service rates apply after 1 hour
- Remote system access – from across town to across the globe, view cameras, open or close the garage, unlock doors and control lights
- Hardware and software support for equipment purchased and installed by us
- Internet and Cable TV equipment troubleshooting and if possible, remote resetting of your device
- ISP Concierge keeps you off the phone with the cable company – we’ll handle it
- Surveillance Camera recorded footage retrieval assistance for activity at your residence
- Lighting and Shade scene re-programming or updating
- Parental Controls – lets you control access to your home network
- Annual seasonal on-site system checkups including scheduled maintenance, battery replacements, lens cleaning, video, audio and security testing, calibrations and firmware updates. Scheduled in the Fall
- Transferable – if you sell, your Plan is transferable to new home buyer (fee applies)
Call (972) 636-5457 to activate this plan for your system.
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